In a significant move aimed at enhancing citizen-centric governance, the Assam government, under the leadership of Chief Minister Himanta Biswa Sarma, has taken the decisive step of establishing the ‘Right To Public Service Commission’ (RTPS). This commission is set to empower the people of Assam by enabling them to address grievances related to the timely delivery of essential public services. The move comes as a resolute effort to bridge the gap between the government and its citizens, ensuring that public services are efficiently dispensed within the predetermined timeframes.
During a notable event held at the Srimanta Sankardeva Kalakshetra in Guwahati, Chief Minister Himanta Biswa Sarma emphasized the state government’s commitment to establish the RTPS Commission. The core objective of this initiative is to provide the public with a platform to acquire information about services requested from the government. This strategic move not only reflects the government’s responsiveness to citizen needs but also underscores its determination to uphold accountability and transparency.
The RTPS Commission assumes a pivotal role in addressing instances where public services are not completed within the stipulated timeframes designated by the state government. Individuals encountering delays in service delivery are now empowered to approach the Commission. In turn, the Commission will issue official notices to government officials responsible for the said service, demanding explanations for the delay. This process ensures that responsible parties are held answerable for any lapse in meeting public service obligations.
Chief Minister Himanta Biswa Sarma elaborated on the consequences for cases where services are not executed within the predefined timelines. If it is determined that the delay is a result of negligence or inefficiency, the implicated individual will be subject to a monetary penalty. The fine, set at Rs 100 per day, aims to incentivize swift and efficient service completion, while simultaneously discouraging any form of bureaucratic sluggishness.
This trailblazing initiative is part of a larger agenda to transform Assam’s governance landscape. It exemplifies the government’s commitment to realizing citizen-centric policies and fostering a culture of accountability within public administration. By facilitating direct interaction between citizens and government officials through the RTPS Commission, a two-way channel of communication is established, fostering mutual understanding and collaboration.
Moreover, this development aligns with Chief Minister Himanta Biswa Sarma’s broader vision for a progressive Assam. His commitment to ending prevalent societal issues, such as polygamy and child marriage, demonstrates a holistic approach to governance. The establishment of the RTPS Commission complements these efforts by promoting fairness, responsiveness, and effectiveness in the delivery of public services.
The inauguration of the ‘Right To Public Service Commission’ in Assam stands as a testament to the state government’s dedication to uplifting its citizens’ quality of life. By proactively addressing grievances related to public service delays, the government underscores its commitment to transparency, accountability, and citizen welfare. As Assam embarks on this transformative journey, it paves the way for other regions to emulate similar models of inclusive governance and efficient public service delivery.
News Mania Desk / Agnibeena Ghosh 18th August 2023
